Fintax Solutions (Australia) Pty Ltd (ABN 17 899 501 257) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. By using our website or engaging our services, you agree to the handling of your information as described here.
What information we collect
- Contact details — your name, email address, phone number and business name (for example, when you submit our contact form or email us).
- Information you provide for our services — the financial, taxation and identity information necessary to prepare tax returns, financial statements, BAS/GST lodgements, bookkeeping and related work (which may include your Tax File Number, ABN, income and expense records, and similar).
- Website usage information — basic, non-identifying technical data such as browser type and pages visited, where analytics are used, to help us improve the site.
How we use your information
- To respond to your enquiries and provide the accounting, taxation and advisory services you request.
- To meet our professional, legal and regulatory obligations (including those of the Tax Practitioners Board, the ATO, and CPA Australia).
- To communicate with you about your matters, deadlines and our services.
- To maintain proper records as required by law.
Tax File Numbers
Where we collect your Tax File Number (TFN), we handle it strictly in accordance with the Privacy (Tax File Number) Rule 2015 and only use it for lawful taxation, superannuation and related purposes.
Disclosure of your information
We do not sell your personal information. We may disclose it only where necessary to provide our services or as required by law — for example, to the Australian Taxation Office, to regulators, or to trusted service providers (such as accounting and lodgement software) who are bound to protect it. Where we use third-party providers, we take reasonable steps to ensure they handle your information securely.
How we store and protect your information
We take reasonable steps to protect your information from misuse, loss, and unauthorised access, using secure systems and appropriate access controls. We retain records for as long as required to provide our services and to meet our legal and professional record-keeping obligations, after which we take reasonable steps to securely destroy or de-identify them.
Accessing and correcting your information
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below.
Website links and cookies
Our website may contain links to third-party sites; we are not responsible for their privacy practices. Our site may use basic cookies or analytics to understand usage and improve your experience. You can disable cookies in your browser settings.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your information, please contact us first so we can address it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Fintax Solutions (Australia) Pty Ltd
ABN 17 899 501 257
678 Canterbury Road, Surrey Hills VIC 3127, Australia
Phone: (03) 9191 6768 | Mobile: 0430 588 028
Email: info@fintaxs.com.au
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.